Privacy Policy

We may collect the following information:

• Personal Data: Name, phone number, email, and payment info.
• Usage Data: Your activities on Koolsub like data or airtime purchases.
• Device Information: IP address, browser type, and operating system.
• Cookies: To remember your preferences and enhance usability.

• To deliver and improve our VTU services (data, airtime, funding, etc.)
• To process payments securely and instantly.
• To provide customer support and resolve issues.
• To personalize your experience and communicate important updates.
• To protect against fraud and enhance platform security.

Your information is never sold. We may share limited data with:

• Trusted third-party vendors (payment processors, analytics tools)
• Government authorities, if legally required

We implement robust encryption, secure servers, and internal access controls to safeguard your data. However, it's your responsibility to keep login credentials confidential.

• Access or correct your personal information.
• Opt-out of marketing communications.
• Request account deletion and data erasure.

Contact us to exercise your rights.

We do not knowingly collect personal information from children under 13. If you believe we have unknowingly collected such data, please contact us immediately.

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

This policy may be updated from time to time. All changes will be posted on this page with an updated effective date.

For questions or requests related to this policy, please contact:

📧 Email: support@koolsub.com
📞 Phone/WhatsApp: +234-9084678205
🌐 Website: https://koolsub.com